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An Fóram Uisce National Survey on Public Water Users : Communications & Customer Service

Building on the EPA’s latest Drinking Water Report: Strengthening resilience and public trust in drinking water services

Read An Fóram Uisce’s National Survey on Public Water Users: Communications & Customer Service, which draws on findings from the Environmental Protection Agency’s Drinking Water Quality in Public Supplies 2025 report alongside the Forum’s research and recommendations on public trust, customer communications and resilience. The publication explores the experiences and expectations of public water users and highlights the important role that clear communication, access to information and resilient drinking water services play in building and maintaining public confidence. It also sets out recommendations to support greater transparency, strengthen engagement with consumers and enhance trust in Ireland’s water sector.

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Drinking Water Quality in Public Supplies 2025 | Environmental Protection Agency

About author

EPA Catchments Unit

Administrator

The EPA Catchments Unit is based in Dublin, and the team is involved with catchment science, chemistry, ecology, hydromorphology, modelling, Geographic Information Systems and planning. We work with the wider EPA, all of our local authorities, the Local Authority Waters and Communities Office, the Department of Housing, Planning and Local Government, and other public bodies and Departments to ensure we have the best available data and information about our catchments.

Who is involved?
Quite simply, everyone in Ireland has a role to play. This can be from something as simple as making sure you don’t pollute your local stream, or a local community working together to establish a Rivers Trust to enhance the rivers and lakes in their area, to a Government Department or Agency helping a Minister implement a new policy to help protect and enhance all our water bodies.

This website has been developed and is maintained by the Environmental Protection Agency, and is a collaboration between the Department of Housing, Planning and Local Government, the Environmental Protection Agency, and the Local Authority Waters Programme.

Local Authority Waters Programme

The Local Authority Waters Programme coordinates the efforts of local authorities and other public bodies in the implementation of the River Basin Management Plan, and supports local community and stakeholder involvement in managing our natural waters, for everyone’s benefit.

Environmental Protection Agency

The EPA is responsible for coordinating the monitoring, assessment and reporting on the status of our 4,842 water bodies, looking at trends and changes, determining which waterbodies are at risk and what could be causing this, and drafting environmental objectives for each.

Department of Housing, Local Government and Heritage

The Department is responsible for making sure that the right policies, regulations and resources are in place to implement the Water Framework Directive, and developing a River Basin Management Plan and Programme of Measures to protect and restore our waters.